NEW YORK CITY
Why did my COI get sent back?
Use a fictional NYC renovation example to work out what to send after a certificate is returned.
Example: A Brooklyn painting contractor sends a certificate for an apartment job. The building manager replies that the holder name differs from the instructions and asks about additional insured status.
Compare three documents
- The rejection email. Highlight exactly what the reviewer asks to change.
- The original instructions. Find the requested entity names, job address and wording.
- The certificate you submitted. Compare the holder and job details and identify anything the reviewer asked about that you can’t confirm.
Send one complete request
Forward the rejection, the original instructions and the certificate together. Include the deadline and the reviewer’s contact information. Ask whether the request is a correction to the certificate or whether it requires a review of your policy or endorsements.
Contact Metro
Already insured through Metro? Include the reviewer’s feedback with your certificate request.